CustomerService

Account Center Maintenance - 03/20

Posted by Tim Chappell | 2013 Mar 19 15:42 -0400 GMT
Update 10:00 am EDT: The maintenance is over. All functions of the account center are available again.

Greetings,

We will bring down the Account Center for a short maintenance tomorrow, Wednesday March 20th, at 5am EDT (10:00 CET). During the maintenance you will not be able to change subscription, redeem game codes or transfer characters.

At the moment we anticipate the Account Center to be back online at 10:00am EDT (15:00 CET).
2013 Mar 19 15:42 GMT

Server Maintenance - 02/26

Posted by Tim Chappell | 2013 Feb 25 22:53 -0500 GMT
Update 10:00am EST: The servers are back online.

We will be bringing the servers offline tomorrow, Tuesday February 26th, at 9:00 am EST (15:00 CET) for essential maintenance.

At this time we anticipate that the servers will be back online no later than 11:00 am EST (17:00 CET).

Please be sure to check the Herald for updates regarding this downtime.
2013 Feb 25 22:53 GMT

Emergency Server Maintenance - 2/24

Posted by Tim Chappell | 2013 Feb 24 23:00 -0500 GMT
Update 10:15pm: All servers are back online.

We will be bringing the server down for emergency maintenance today at 6:30pm EST (23:30 GMT) to address the issue detailed in this forum post.

At this time we anticipate that the server will be back online no later than 9:30pm EST (02:30 GMT).

2013 Feb 24 23:00 GMT

Emergency Server Maintenance - 2/22

Posted by Tim Chappell | 2013 Feb 22 14:59 -0500 GMT
Update 2:30pm EST: The servers are back online.

Greetings!

We will be bringing the server down for emergency maintenance today at 10:30am EST (15:30 GMT) to address the issue detailed in this post.

At this time we anticipate that the server will be back online no later than 3:00 pm EST (20:00 GMT).

2013 Feb 22 14:59 GMT

Server Maintenance

Posted by Tim Chappell | 2013 Feb 21 16:10 -0500 GMT
Update 3:00 pm EST: The servers are back online.

Greetings!

We will be bringing the server down for emergency maintenance today at 1:00pm EST (18:00 GMT) to address the stability issue detailed in this post.

At this time we anticipate that the server will be back online no later than 3:00 pm EST (20:00 GMT).

2013 Feb 21 16:10 GMT

Server Hardware Update

Posted by Tim Chappell | 2013 Feb 20 22:46 -0500 GMT
During yesterday’s server maintenance we performed a required hardware update that resulted in some unexpected server stability issues.

We have identified the problem and hope to have a fix in place soon. For more information please visit the Warhammer Forums.

We apologize for the inconvenience this has caused and thank you for your patience while we work to resolve the issue.
2013 Feb 20 22:46 GMT

Account Center Maintenance - 02/21

Posted by Tim Chappell | 2013 Feb 20 20:16 -0500 GMT
Greetings,

We will bring down the Account Center for a short maintenance tomorrow, Thursday February 21st, at 8am EST (14:00 CET). During the maintenance you will not be able to change subscription, redeem game codes or transfer characters.

At the moment we anticipate the Account Center to be back online at 9:00am EST (15:00 CET).

Thank you for your understanding.
2013 Feb 20 20:16 GMT

Server Maintenance Issue - 2/19

Posted by Tim Chappell | 2013 Feb 19 16:04 -0500 GMT
Update 3:45 pm: The servers are now available. Transfers remain unavailable at this time. Please keep an eye here for any additional updates.

There was an issue with the server maintenance this morning that will require the servers to be brought down again at 1:00pm EST (18:00 GMT). In addition, character transfers from the archived servers will be unavailable until further notice.

2013 Feb 19 16:04 GMT

Server Maintenance - 02/19

Posted by Tim Chappell | 2013 Feb 19 00:16 -0500 GMT
Update: 8:00am EST:  Maintenance has been completed and all servers are back online.

We will be bringing the servers offline tomorrow, Tuesday February 19th, at 5:00 am EST (11:00 CET) for essential maintenance.

At this time we anticipate that the servers will be back online no later than 12:00 pm EST (18:00 GMT).

Please be sure to check the Herald for updates regarding this downtime.
2013 Feb 19 00:16 GMT

Account Center Maintenance - 02/14

Posted by Tim Chappell | 2013 Feb 12 20:59 -0500 GMT
Update 10:30 am EST: The maintenance is over. All functions of the account center are available again.

Greetings,

We will bring down the Account Center for a short maintenance, Thursday February 14th, at 10am EST (16:00 CET). During the maintenance you will not be able to change subscription, redeem game codes or transfer characters.

At the moment we anticipate the Account Center to be back online at 11:00am EST (17:00 CET).

2013 Feb 12 20:59 GMT

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